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MPr
New Member
New Member

Supplies status does not update anymore

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

The supplies status of our WC 7845  shown in CentreWare Status > Supplies and on the screen of the printer itself seems to not reflect the real status anymore. The yellow cartridge has been replaced (by an original Xerox cartridge) two months ago but is still shown at 10 %. And last week I got an email alert from the printer that one of the drum cartridges is near end of life but it is shown as 86% Life remaining. With another drum cartridge that I had to replace some time last fall I also noticed that it never went to 100 % after the replacement.

For the other supplies I can't say for sure, but it might be that the status for all of them stopped to update at some point.

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4 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Supplies status does not update anymore

Hello MPr, 

Please take a look at this articler on How to Reset the Supply Counter. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797

Thanks,
TammyL-Xerox
Community Manager

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MPr
New Member
New Member

Re: Supplies status does not update anymore

Dear Tammy,

thank you for the reply. It only offers me to reset the counter for the Second Bias Transfer Roller and the Transfer Belt Cleaner, but I have the problem with at least one toner and drum cartridge. Is there a way to reset the counters for these?

Best wishes,

Maria

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TammyL-Xerox
Community Manager
Community Manager

Re: Supplies status does not update anymore

Hello MPr, 

Those were the only instructions I found for resetting supply counters sorry. 

Thanks,
TammyL-Xerox
Community Manager

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Re: Supplies status does not update anymore


@TammyL-Xerox wrote: 

Hello MPr, 

Those were the only instructions I found for resetting supply counters sorry. 


The supply life counters must be reset when some supplies are replaced.

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