Ever since Xerox outsourced their support service, life has been ridiculously complicated in maintaining our copier. I called support in December of 2019 to order a stapler cartridge part for our xerox and had to go through nine different people to finally get to one that somewhat knew what they were talking about. Out of those nine people there were only two that spoke english well enough that I could even understand what they were saying. The ninth person was finally able to order the part for me. I waited two weeks for the part, and when I finally got it, I called back to schedule a technician to install it. When the technician came, imagine how very surprised I was that it was not the correct part! (Well actually, considering the hoopla I went through to get it, I really should not have been all that surprised.) Thankfully the very nice technician happened to have the part that we needed on his truck so he was able to not waste a service call. I am not sure why all of the support personnel we had previously were let go, but they need to be rehired. It used to not be any problem at all to contact support. Now when I need to call it is literally the worst part of my day. For the money that this school district pays every month to use Xerox products, we should definitely have much better support help than this. Not happy in Palatka, Florida!
