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emsusace
New Member
New Member

This card cannot be used on B605

Product Name: VersaLink B605/B615 Multifunction Printer
Operating System: Windows 10

Hello,

We have a Versalink B605 with software version: 33.66.91 installed.  When we insert our CAC card into the reader to log into the printer we get a "This card cannot be used" error. We have tried different plugins but we end up with the same error regardless of what we try. Any suggestions?

 

 

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3 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: This card cannot be used on B605

Hi emsusace, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

 

Thanks,
CherylO-Xerox
Community Manager

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KennethBeck
New Member
New Member

Re: This card cannot be used on B605

I am also having the same Issue. Did you get any solution?   My CC Pay

I am at a joint unit and not part of the AFnet. I got my new CAC a few days ago and I only have 1 visible cert which i can't use to access any website (AF portal, VMPF, the SGLI website, nothing). it asks me to "Select a smart card device" with no option to select a cert. I only have my piv as an available option when i log in. do i need to associate my new piv to my old piv/account? any help would be greatly appreciated.

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emsusace
New Member
New Member

Re: This card cannot be used on B605

I never did get a solution. We ended up having 2 pritners givign us the same errors. After some trial and errors what we did that ended up fixiing our issue was usign a different model CAC card reader. Once we swapped them out it worked instantly. 

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