Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Toner cartridge not recognized

Hello Emanuele,

There are multiple toner cartridges for this device. I would first make sure you are replacing the correct color ink cartridge. You can then try powering if off and back on. If that doesn't work I would Contact the Support Department.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
New Member
New Member

Toner cartridge not recognized

Product Name: WorkCentre 6505
Operating System: Windows 10 x64

After running out of toner, I replaced the cartridge with a compatible one, but the no toner message continued to appear. Thinking about a problem with the this cartridge, I bought another one but the problem persists. The printer then remains completely locked.

Is there any way to bypass this error?

0 Kudos