cancel
Showing results for 
Search instead for 
Did you mean: 
Emanuele
New Member
New Member

Toner cartridge not recognized

Product Name: WorkCentre 6505
Operating System: Windows 10 x64

After running out of toner, I replaced the cartridge with a compatible one, but the no toner message continued to appear. Thinking about a problem with the this cartridge, I bought another one but the problem persists. The printer then remains completely locked.

Is there any way to bypass this error?

0 Kudos
1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Toner cartridge not recognized

Hello Emanuele,

There are multiple toner cartridges for this device. I would first make sure you are replacing the correct color ink cartridge. You can then try powering if off and back on. If that doesn't work I would Contact the Support Department.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!