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draconicpenguin10
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New Member

USB keyboard bug in VersaLink firmware

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

I've run into a bug in the firmware on my Xerox VersaLink C405. When using a USB keyboard, I cannot enter the numerals 6 or 7. This does not affect input on the touchscreen itself, nor does it affect keyboard input in the Remote Control Panel. I get the same issue with multiple keyboards, and the keyboards work properly on a computer. USB flash drives function as expected.

The issue persists after updating to the latest SPAR, 68.69.51 (PL7-R9). I'd suppose this affects all VersaLink models, as well as the WorkCentre 6515 (which AIUI uses the VersaLink platform). Can somebody look into this?

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2 Replies
CatherineOwens
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New Member

Re: USB keyboard bug in VersaLink firmware

Hello there,

With issues like this we need you to call Support to Report the issue, I would recommend requesting to speak to the 2nd Level Analyst to report it. I will follow up on our end to let them know this issue is happening. Support: 1-800-821-2797

draconicpenguin10
New Member
New Member

Re: USB keyboard bug in VersaLink firmware

Okay, so I called the number. After some trouble communicating with the second-level analyst, the issue's been clarified: it's not possible to type 6 or 7 from the number row of the main keyboard area, but it is possible to do so using the numpad.

I'll get a call back next Friday. Hopefully, this will get passed on to the VersaLink firmware team to be fixed in a future SPAR.

What I'm curious about is whether others are able to reproduce this bug...

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