Here are the instructions for remote control panel for you to review and be sure nothing was missing. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
Thanks, TammyL-Xerox Community Manager
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After configuring one of the new C625 and am unable to connect to the Remote Control Panel. Enabled Remote Control Panel on device and when trying to connect, the screen is blank until it times out. See images below.
Is there something else to enable on these new devices?