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Unable to install Centerware on Windows 2012

Hi,

 

I have the CWW 5.9.22 that is marked as compatible with Windows 2012 R2 but i'm unable to install it even with Windows 8 compatiblity mode

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Re: Unable to install Centerware on Windows 2012

Hi  Irwin_Magallan,
Thank you for using the Xerox forum.


Can you explain more about the configuration you have and any symptoms you see?

Is there a message displayed when you try to install CWW?

 

There are frequently more solutions available when relating issues to printing devices, are there a few specific printers you want tio connect to?

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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Re: Unable to install Centerware on Windows 2012

sure,

 

I'm trying to install CentreWare Web5_9_Build_5_9_22_EN on a Windows 2012 R2 server and after the wizard start i get a message window "The operating system is not supported. Please refer to the readme file for more information", i've tried with Windows 8 compatibility mode and i got the same message

 

For now i'm just trying to install CWW so i can manage printers

 

Thanks

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Valued Advisor
Valued Advisor

Re: Unable to install Centerware on Windows 2012

Have you tried redownloading it? I just setup a brand new 2012 R2 DC and it installed with no issue (after I installed .NET 3.5)

Running it I needed to use Firefox or "Compatability mode" in internet Explorer.

 

I grabbed This exact file for the install

 

If you still get the error installing, is there more errors when you close that one? Typically it will toss up errors about serices that are required and are not enabled/installed

 

 

 

 

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Joe Arseneau
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Re: Unable to install Centerware on Windows 2012

I still get the error, i did get more errors about services not installed and I installed what was required

 

does it make any difference if i'm using a VM?

 

Thanks

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Valued Advisor
Valued Advisor

Re: Unable to install Centerware on Windows 2012

It really shouldn't make a difference. I'd suggest giving a call to Xerox. It does not seem right that it lists it available for Download for 2012 but does not list 2012 in the supported OS's.

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Joe Arseneau
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Re: Unable to install Centerware on Windows 2012

Hi all, 

Just checking to see if anyone has an answer for this?   I tried calling technical support, but all I get is printer support and nobody seems to know anything about xerox software solutions. 

Thanks,