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New Member
New Member

Unable to ping Phaser 8560DN.

I lost connectivity and have been trying to reconnect.  When I tried to ping the printer, the webpage was unavailable.  When checking Windows network diagnostics I get the following error message:  "Your computer appears to be correctly configured, but the device or resource (xxx.xxx.xxx.xxx) is not responding.  When I try to print a test page, it goes into oblivion--doesn't show up on the spooler.  

Prior to this, I had several  paper jams, starting first with labels, then envelopes.  I have examined the paper flow, and haven't found any remnants (there were no torn areas on paper).  

Any suggestions?

 

 

 

 

 

 

 

 

 

 

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Valued Advisor
Valued Advisor

Re: Unable to ping Phaser 8560DN.

Hi!

 

I'd suggest simple network troubleshooting, check if the printer is connected.  Does the nic work? what settings do you have, etc etc.

 

 

Best Regards

Kimzi


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