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TonyR
New Member
New Member

Unable to register new printer

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Product Name: Xerox B310 Printer
Operating System: Apple iOS

I have recently purchased a Xerox C310 printer (not a B310 as specified above, but C310 isn't in the dropdown list), with which I am very happy.

This morning I received a message from the retailer reminding me to register the printer.

I have tried on several occasions to do so (using both Mac OS and Windows 10) and I am unable to do so.

Each time I try I get the following message: "You do not have access to the Apex class named 'NewProductRegistrationPage'."

24D33C61-375D-4AE8-93F7-F94DC1571623.jpeg

When I click "Close" a swirly goes round but nothing happens and I have to quit the page, meaning I am not able to register my printer :(

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Unable to register new printer

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Hello TonyR,

Can you please send me the URL to the product registration page that is in the screen grab you provided?

Thanks,
CathyO-Xerox
Community Manager

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TonyR
New Member
New Member

Re: Unable to register new printer

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Hi CathyO

The URL is: https://www.xerox.com/RegisterMyXerox

or this: https://xerox-portal.force.com/ProductRegistration/s/?language=en_US&Country=GB

whichever method I use to get to the product registration page, the same thing happens.

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TammyL-Xerox
Community Manager
Community Manager

Re: Unable to register new printer

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Hello TonyR, 

We have been told that this issue has been fixed, please try again and let us know if you're still having issues. 

 

Thanks,
TammyL-Xerox
Community Manager

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TonyR
New Member
New Member

Re: Unable to register new printer

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Hi TammyL

Yes I can confirm it has been fixded and I have now regsitered my printer.

Many thanks

Tony

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