Upgrade failure

[wallace_stev · Accepted solution]

Hello everyone, I managed to resolve the issue by clean install via Altboot forced upgrade and all operations are restored to original functionality. Thanks to @JudySolo-Xerox for assistance and guide.

[wallace_stev]

Hello there, I tried following this guide and unfortunately it didn't work for me. I have attached some shots as to what my situation is and perhaps you can assist me further.

 

[JudySolo-Xerox]

Hello,  try the tips that are found by clicking on the link, https://www.support.xerox.com/en-us/article/en/3zGRuaJhELA9TnBOzw2db7. Powering down the device will reset all components. If this does not work, contact your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

[wallace_stev]

I had a power failure during a manual upgrade and now my printer (WC 7830) cannot detect paper trays or supplies. Please assist. I'm available to give more information.