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cmantovani New Member
New Member

Urgent: Xerox WorkCentre 5845 firmware upgrade (usb) stuck "scan engine"

Hi all,

We are trying to upgrade the firmware of our printer Xerox WC 5845 via altboot to the version 072.190.004.09101 (current version is/was 071.190.103.05401) and the installation got stuck in "scan engine" for hours (as you can see in the picture). We had to turn off the printer after 1 day, now it doesn't start up and if we try to update again it gets stuck at the same point. What can we do to make the printer work again??

Thanks in advance,

Caiowc5845.jpeg

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2 Replies
gabiene Valued Advisor
Valued Advisor

Re: Urgent: Xerox WorkCentre 5845 firmware upgrade (usb) stuck "scan engine"

Hi,

Try the AltBoot method with FORCED_UPGRADE

 

Gabi

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Urgent: Xerox WorkCentre 5845 firmware upgrade (usb) stuck "scan engine"

That looks like a forced upgrade as all the controllers are listed. You can brick your machine powering it off during a forced upgrade

I would try a regular altboot with

DISABLE_DATA_BACKUP and
IGNORE_MISSING_MODULES

also your machine will boot with a fault if you have a finisher. You must reboot twice with the finisher detached and a catch tray or cheat tool installed

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