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Frequent Member
Frequent Member

VERSANT 2100- very slow

DocUSP front end

 

First installed October 2015 was very quick in loading processing and printing jobs, now it has become very laborous in loading processing and printing everything. Can someone please suggest some changes to make so this machine can operate with the same strength and speed it had 9 months ago.

 

Note- We have had several calls for software errors

 

 

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Valued Advisor
Valued Advisor

Re: VERSANT 2100- very slow

You probably just need to update the FFPS itself, obviously I am guessing as I have no idea what you currently run, but bear with me here:

 

I know for sure there was an issue discovered in some versions, 93.E1.24M had an issue, and I think there was a version prior that did.

The current as of today FFPS version for the 2100 is 93.G0.85A and it contains a fix for those spars listed above..

 

I can't link you the software to fix it, you have to go through Xerox 2nd level and they will take your info and have a DVD shipped to you with the updated version.

 

For reference:

SPAR = Software released to fix a specific bug, bugs, issue, not freely distributed in most cases

 

This following bit is what I am basing this off of, it is the spars (the CQ numbers) for issues fixed in the latest release. This is not much good to you at this point, but it will be handy when you call to get the upgrade, I'm sure the 2nd level guy will be happy to not have to blindly search using key words, this way they can look up the spar number and get a direct answer.

 

CQGbl00799838
CQGbl00817447
CQGbl00820197
Intermittently, the XV 2100 FFPS user interface becomes
either slow to respond or locks up.
 
 
 
 
 
 
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Joe Arseneau
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Valued Advisor
Valued Advisor

Re: VERSANT 2100- very slow

HDD space could be limited as well I suppose, but the software is still my main guess. Check to be sure via:

 

1.GIF

 

Obviously you can do some cleanup there if that is the issue, and to be preventitive you can look here and change some defaults if needed.

 

2.GIF

 

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Joe Arseneau
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