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CWLAW New Member
New Member

WC 7556 Dumping toner

Has anyone experienced this model dumping toner internally?  The Xerox tech thinks it is a memory issue causing the machine to malfunction.  That does not seem logical.  This is the second time this month the machine has malfunctioned

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3 Replies
Xerox Employee JohnM-Xerox
Xerox Employee

Re: WC 7556 Dumping toner

Hello CWLAW,

 

If your machine begins to reboot, which will cause the machine to pump toner, and it keeps rebooting, then you could end up with a mess inside the machine. If that's the case, then you'll have to ask your Xerox Tech to fix the rebooting issue.

 

John

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CWLAW New Member
New Member

Re: WC 7556 Dumping toner

Thank you John...that makes sense.  Kind of weird that I need to tell the tech how to fix the machine.  I hope this works.

 

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Xerox Employee JohnM-Xerox
Xerox Employee

Re: WC 7556 Dumping toner

You're welcome.  I think that the tech was actually right though.  There could be a memory address that has become corrupt and in turn causes the machine to reboot. I haven't heard what is causing the reboots so I can't say for sure whether the tech was right or wrong.  Either way, he should be able to resolve the problem by fixing the reboots.

John

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