I need some help installing the TWAIN scan driver for the WC4118. First off, Xerox doesn't really have a scan driver for the WC4118 with Windows 7 64 Bit, however I have been told by 2 Xerox sources to try the Windows Vista 64 Bit scan driver. My problem is the computer/laptop won't look for the scan driver when I plug in the USB cord coming from the WC4118. I already have the global print driver installed so I am not sure if that registers and then doesn't care about the scan driver. No wizard or new hardware prompt comes up at all and I can't seem to get the scan driver installed. I have instructions for Windows XP install TWAIN scan driver with USB connection but that doesn't seem to be working for Windows 7. I am starting to think I should remove the printer and all drivers (not sure where the drivers got saved), then see if I can nstall the scan driver first. Any suggestions or help would be greatly appreciated.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 4118.
Alternatively, you can visit our Contact Us page for other support options.