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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-20-2013 03:44 PM

Re: WC4118 and Windows 7 64 Bit

Hello mushroomnjm21.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 4118.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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mushroomnjm21
Member
Member
‎03-18-2013 12:27 PM

WC4118 and Windows 7 64 Bit

Product Name: Other - specify product in post

I need some help installing the TWAIN scan driver for the WC4118.  First off, Xerox doesn't really have a scan driver for the WC4118 with Windows 7 64 Bit, however I have been told by 2 Xerox sources to try the Windows Vista 64 Bit scan driver.  My problem is the computer/laptop won't look for the scan driver when I plug in the USB cord coming from the WC4118.  I already have the global print driver installed so I am not sure if that registers and then doesn't care about the scan driver.  No wizard or new hardware prompt comes up at all and I can't seem to get the scan driver installed.  I have instructions for Windows XP install TWAIN scan driver with USB connection but that doesn't seem to be working for Windows 7.  I am starting to think I should remove the printer and all drivers (not sure where the drivers got saved), then see if I can nstall the scan driver first.  Any suggestions or help would be greatly appreciated.

Thanks

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