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dalexerox New Member
New Member

WORST EVER SUPPORT ABSOLUTELY USELESS... 0 OUT OF 10

 
4 Replies
dalexerox New Member
New Member

Re: WORST EVER SUPPORT ABSOLUTELY USELESS... 0 OUT OF 10

COMPLETE WASTE OF TIME, SO FRUSTRATING. BUY A CANON INSTEAD. 

dalexerox New Member
New Member

Re: WORST EVER SUPPORT ABSOLUTELY USELESS... 0 OUT OF 10

Example, currently been on the phone for 31 minutes & am getting nowhere. At 16 minutes I was being transferred to a software guy who was waiting to speak to me!

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Kimzi Valued Advisor
Valued Advisor

Re: WORST EVER SUPPORT ABSOLUTELY USELESS... 0 OUT OF 10

Hey, you!

 

This has nothing to do with us on the forums, we are doing everything we can to help out but being disrespectful will not solve anything.

The people who are answering your call are only human.

Complaining here won't help anyone.

 

Best Regards

Kimzi

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Community Manager CherylO-Xerox
Community Manager

Re: WORST EVER SUPPORT ABSOLUTELY USELESS... 0 OUT OF 10

Hi dalexerox,

Is there an issue with your machine that we can try to help with?  What machine do you have and what seems to be the problem?  I will forward your information about your experience to the appropriate parties.  Unfortunately I can not personally help with the frustration of the wait time.  Please let us know if there is an issue with the machine that we can try to help you resolve.  

Thanks,
CherylO-Xerox
Community Manager

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