Problem Solved - Re: Waking up frequently on its own & sometimes not waking up when sending job

[BruceLee · Accepted solution]

Problem solved !

Turned off IPv6 on my router and this fixed issues with the printers and a issue i had with streaming video on one of my TVs.

[BruceLee]

None of these resolve the issue, and i cannot get through to the help line provided.

[TammyL-Xerox]

Hello BruceLee, 

Here is an article on the power save modes for your device. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.

[BruceLee]

I have two of these 3335 multifunction printers doing the same:

1. when it goes to sleep, it frequently wakes up when not required, we have to turn it off when not using it otherwises its noisy and keeps us awake in the night, it used to print a test page each time on waking up but have turned the print test page off otherwise i would have no paper or toner left.

2. occasiionally goes to sleep and will not wake up when a print job is sent and the only way to fix it it to cycle the power off and on

The first issue came about when we changed ISP and moved to FTTP with a new router.

The second issue has been there from the start.

Many hours looking up the issues on the internet, trying various suggestions and also doing a factory reset, but both printers continue to have these 2 issues.