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Webpage error: Unable to access the Public Address Book. Try again later

Operating System: Windows 10 x64

Hello.

In the Public Address Book when I select View All Names I receive this response

"Unable to access the Public Address Book. Try again later."

I am able to add a new name and perform imports and exports.  I've overwritten the address book and still encounter the same issue.  The address book functions fine at the device.

Dave

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Valued Advisor
Valued Advisor

Re: Webpage error: Unable to access the Public Address Book. Try again later

And this occurs on what device?

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Joe Arseneau
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Re: Webpage error: Unable to access the Public Address Book. Try again later

Ah, details.  Sorry.  PrimeLink C9065

Thanks.

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Re: Webpage error: Unable to access the Public Address Book. Try again later

Hello.  The model is Primelink C9065.

In the Public Address Book when I select View All Names I receive this response

"Unable to access the Public Address Book. Try again later."

I am able to add a new name and perform imports and exports.  I've overwritten the address book and still encounter the same issue.  The address book functions fine at the device.  Email is the only method in use.

I have discovered the issue occurs when I import the address book from a .csv.  First row of the .csv file is Recipient Data.  It is basic; Column's A & B contain Name & email address.  I am mapping the Column's accordingly.

This is a lengthy address list and prefer not to have to enter them manually.  I did not have this experience with the previous device, C60.  

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Valued Advisor
Valued Advisor

Re: Webpage error: Unable to access the Public Address Book. Try again later

It happens to most people, I'm not sure as to why.

Seems to occur on the C60, 560 and C9070 families so it implies FujiXerox needs to implement some fixes.

It occurs in all firmware levels so it would indicate a dropped standard is at fault, but I am not certain what standard since I can't find a PC that can view the page to test against one that can't.

I'd say escalate it to Xerox phone support, they are all working from home, but 2nd level has access to the web interfaces to test (I should say should have access, but since nobody is allowed in the test labs, if the machine goes down in any way it can't be fixed until CovID gets figured out))

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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New Member
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Re: Webpage error: Unable to access the Public Address Book. Try again later

Any update on this issue? I have two Primelink C9070's experiencing the same problem?

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