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5 Replies

WiFi Connection Fails regularly

I have encountered the same problem with every printer I have ever owned, including this one, in that it frequently loses the connection with the WiFi network. either unplug the printer and restart it to restore it, or I delete the printer and reinstall it in order to restore it. What can be done to improve the reliability of this system? Does anyone have any suggestions?

 

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elainao
New Member
New Member

Re: WiFi Connection Fails regularly


@CAL wrote:

As is the case with every printer I've ever owned including this one, it loses the WiFi connection frequently. To restore it, I either unplug the printer and restart it and/or delete the printer and re-install it. Anyone have any suggestions to make this more reliable?


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CHF
New Member
New Member

Re: WiFi Connection Fails regularly

Hello,

in both of your cases it's unclear if it's really a wifi issue, I think.

When it fails, can you send a "ping" to the printer's IP? If you get a response, the problem is NOT the wifi.

If it WERE a wifi issue it should NOT help to "delete" and "re-create" the printer (i.e. re-install its driver) on the client's side.

Regards, Christoph

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Re: WiFi Connection Fails regularly

Having same type Issue. I don't print very often at home, but when I want to print, it never fails that my phaser 3260 has a wireless network issue. Right now it's connected via DHCP where my OPNsense router is assigning it a static IP address by Mac address. I try to go to the web interface and get an error that there was nothing sent back. I go to my manjaro machine and it can see it when I put in the ip address but won't find the driver. When I assign it the 3260 driver, it makes the printer and fails when I try to print anything. I'm ready to give up on this thing. I've reset the printer by power button and by hard reset by power. Still does not work. Why is printing so difficult?

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CathyO-Xerox
Community Manager
Community Manager

Re: WiFi Connection Fails regularly

Hello CAL,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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CAL
New Member
New Member

WiFi Connection Fails regularly

Product Name: VersaLink C400 Color Printer
Operating System: Windows 11

As is the case with every printer I've ever owned including this one, it loses the WiFi connection frequently. To restore it, I either unplug the printer and restart it and/or delete the printer and re-install it. Anyone have any suggestions to make this more reliable?

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