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CathyO-Xerox
Community Manager
Community Manager
‎09-17-2019 11:17 AM

Re: Win 10 update reset machine to near-new, profiles inaccessible, what next?

Hi Rogger,

I am not sure how to resolve that one. I recommend contacting the Wide Format Support Group. The contact information is HERE. Please have your device serial number ready, they will need that to authenticate you.

 

Thanks,
CathyO-Xerox
Community Manager

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RoggerJones
New Member
New Member
‎09-13-2019 10:32 AM

Win 10 update reset machine to near-new, profiles inaccessible, what next?

Product Name: Xerox 6204 Wide Format Printer
Operating System: Windows 10

After being away for a month, I ran Windows update, which had a lot to install. On restart, it does not find user profiles. I connect (somehow) to what looks almost like a new machine: installed apps are present and run, and data files exist on my data drive, but all personalization seems nuked. What's going on? Best recovery option? Been a while since a backup.

 
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