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New Member
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WorkCentre 5740 cuts text a bit on the left and right corner, but HP printers do not cut

Hello,

 

When we print ordinary documents on HP printers everything is okay, but WorkCentre 5740 does not print 1-3 first or last letters in the same text of the right and the left papers' side. Is it configurable or just WorkCentre has more narrow "papers' layout"? I found that I can adjust border layout for Scan, but cannot find it for printing. And of course if I adjust layout in MS office documents, the problem might be solved, but users have  thousands of documents that are sent to HP without any problems, so they will deny fixing each document. 

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Valued Advisor
Valued Advisor

Re: WorkCentre 5740 cuts text a bit on the left and right corner, but HP printers do not cut

If it is a margins issue just change the Margin setting in the driver preferences

 

1.GIF

 

If it is a font issue, set it to download fonts instead of replace them in the same tab

 

2.GIF

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Joe Arseneau
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New Member
New Member

Re: WorkCentre 5740 cuts text a bit on the left and right corner, but HP printers do not cut

I use PCL6 driver and I do not have the Margin option, also TrueTypeFont is set as it is on the screenshot. May Margin is available only for PS driver ?

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Valued Advisor
Valued Advisor

Re: WorkCentre 5740 cuts text a bit on the left and right corner, but HP printers do not cut

Probably, PCL is severely limited.

 

Use the HP driver and do a Print to File to obtain a .PCL or .ps job.

 

Take that file and drop it into the Print option on Xerox CWIS

 

Capture.GIF

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Theoretically, that should give you identical output, and would place the blame firmly on the Xerox driver.

At that point switch to PS, or submit a spar through Xerox officially to fix the driver.

If it doesn't fix it, it is the hardware defined margins and it can't be fixed, or a bug in the printer firmware.

 

To break that down further, lift the lid on the MFP, choose the paper size on the copy screen, choose the original size on the Layout tab as matching the paper choice selected and just make a copy of nothing. This will output the paper size printed solid black that will clearly show the hardware set margins. These *should* be about 4mm from the edge of the paper. If they are not, a tech could probably change them in the printers diagnostics mode (This is something I cannot help with).

 

If they are fine, it is likely a bug in the firmware, possibly a reload or update may resolve.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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