WorkCentre 6515 - Error 116-331

[derrickbradley]

I've been trying to resolve this 116-331 error message on my own using existing discussions on this forum, but haven't been able to figure it out. Has anyone experienced this error on startup? I've followed the on-screen instructions with no success. When I enter the diagnostic I find that IOT 2 in the NVM will not initialize... no idea what that means but it may be helpful to someone here.

[Joe Arseneau]

The HDD needs to be initialized, which is done via the diagnostics menu (Special boot mode)

The directions for which are Xerox Confidential, so they cannot be disclosed on the forum.

So either a service technician needs to be dispatched, or you need to obtain a Service manual.

Sorry I can't be of more help in this case.

[wongpet8]

Did you ever find a solution? My printer just started giving me this error as well. No amount of restarting has fix this issue for me.

[ShaneO]

Having this same issue. I just called my service guy and he said he will check it out. Till then have to wait.

[derrickbradley]

I had to schedule a service appointment with Xerox to fix it. I couldn’t find a solution on my own.

[marcellon14]

I just got this error code tonight.  Did anyone ever get a resolution to this?