WorkCentre 6515 - Error Code 050–143

[Elmation]

Hello,

Been getting error code 050–143, which says it's a paper jam. But can't find any left over paper from the front or back hatch. Also can't find any information about this error code when searching so wondering if it's something else?

Also seen 071-101 code and followed those instructions to clear any paper jams, but can't find anything left in the machine.

Any suggestions where to look or other information about this code?

[gabiene]

Hi,

It could be from an improper lifting of the tray so try next:

Disable the top release using the instructions below. This has no detrimental affect on the operation of the cassette.

If this assembly comes apart, it should be re-assembled as shown below, so that the "lift dampening" of the assembly still functions properly.

Gabi

[Elmation]

Thanks, we had a look at this and got that part working so it pushes up the paper but still getting the error message.

Wondering if it's the rubber on the wheels that feed the paper that's worn out? It's a bit over 2 years old.

[gabiene]

Yes, it could be and the part number for Feed Roll Kit is 607K00051.