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SandraBeier
Member
Member

WorkCentre 6515- Legal page getting stuck.

Product Name: WorkCentre 6515
Operating System: Windows 10

My printer works fine while printing on standard A4 size Paper but once I switch to legal, the page gets stuck. What could be the issue?                        myPennMedicine

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: WorkCentre 6515- Legal page getting stuck.

Hello SandraBeier, 

Are you able to share the error code that appears when the jamming occurs, it should follow this pattern 111.111

Thanks,
TammyL-Xerox
Community Manager

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EricTheActor11
Valued Member
Valued Member

Re: WorkCentre 6515- Legal page getting stuck.

When you put the legal paper in the paper tray, is the tray settings getting changed from A4 to legal?

It's possible that the machine is expecting to pull A4 paper but jams up because the paper is actually legal.

bye for now.

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