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Re: WorkCentre 6515- Legal page getting stuck.

If you're experiencing issues with a WorkCentre 6515 where legal-sized pages are getting stuck, there are a few steps you can take to troubleshoot the problem:

  1. Check Paper Alignment: Ensure that the legal-sized paper is properly aligned within the paper tray. Make sure the paper guides are set correctly to match the size of the paper. Improper alignment can cause paper jams.

  2. Verify Paper Quality: Ensure that you are using high-quality, smooth, and undamaged legal-sized paper. Wrinkled, folded, or damaged paper can lead to jams. Also, check if the paper is within the recommended weight range specified by the printer.

  3. Adjust Paper Settings: Make sure the paper settings on the WorkCentre 6515 are correctly configured to match the size and type of legal-sized paper being used. You can adjust the paper settings through the printer's control panel or the print driver settings on your computer.

  4. Clean Paper Feed Rollers: Over time, paper dust and debris can accumulate on the paper feed rollers, leading to feed issues. Gently clean the paper feed rollers using a lint-free cloth lightly dampened with water or isopropyl alcohol. Consult the printer's user manual or support documentation for specific instructions on cleaning the rollers.

  5. Update Firmware: Check if there are any firmware updates available for the WorkCentre 6515. Updating the firmware can often resolve various issues, including paper jams. Visit the Xerox website and download the latest firmware for your printer model, following the provided instructions for installation.

  6. Contact Support: If the problem persists after attempting the above steps, it's recommended to contact Xerox customer support or consult their online support resources. They can provide further guidance and assistance specific to your WorkCentre 6515 model and help resolve the issue.

Remember to exercise caution when dealing with paper jams. Follow the instructions provided by the printer's manufacturer to safely remove any stuck paper, avoiding any potential damage to the printer or injury to yourself.

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Re: WorkCentre 6515- Legal page getting stuck.

When you put the legal paper in the paper tray, is the tray settings getting changed from A4 to legal?

It's possible that the machine is expecting to pull A4 paper but jams up because the paper is actually legal.

bye for now.

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Community Manager

Re: WorkCentre 6515- Legal page getting stuck.

Hello SandraBeier, 

Are you able to share the error code that appears when the jamming occurs, it should follow this pattern 111.111

Community Manager

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WorkCentre 6515- Legal page getting stuck.

Product Name: WorkCentre 6515
Operating System: Windows 10

My printer works fine while printing on standard A4 size Paper but once I switch to legal, the page gets stuck. What could be the issue? 

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