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Workcentre 5735 asking for resources it doesn't need.

So we have had the Workcentre for about a year now and this is a new problem. Any document sent to the printer is stalled in the job que asking for required resources. Only it doesn't need them. It is asking for 8 1/2 by 11" Custom 1 paper (good on one side) in tray 1 or the bypass tray. We do have custom 1 paper but it's in tray 3 and even saying that the new paper in the bypass tray is custom 1  it doesn't print. It's demanded staples for when staples weren't requested, everything. What is this error and what can I do? I have tried restarting and rebooting the software the problem occurs for every print job sent. The workcentre can still send and recieve faxes as well as photocopy.

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Community Manager
Community Manager

Re: Workcentre 5735 asking for resources it doesn't need.

Hi BethD,

Thank you for using the Support Forum.  Please take a look at the solutions for the Held for Resources message and see if any of these will help.  If they do not fix the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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