Workcentre 6605DN-706D DNS Unknown

[NST]

One of our Clients has the 6605DN-706D Printer and I've configured the system using both DHCP and Manual, and no matter what information I put into the DNS settings, the Printer always shows DNS Unknown...

Thus it won't allow our external smtp server to be used as the printer won't go outside of its own network.. HELP!!!!

[Joe Arseneau]

Try resetting the network setup

[NST]

Thank you,

I Contacted our client with the instructions and will let you know if it works for us.

[NST]

This did not work, the DNS still shows as unknown :(

[Joe Arseneau]

Which shows as unknown and where? (IPv4 or IPv6)

Have you tried simply disabling IPv6 to take away half the possible failure points?

[NST]

It is just IPv4 IPv6 is disabled on the device as well as the network itself. 

[Kelvin-S]

Did you check the regular TCP/IP settings on the printer. If any of the DNS/Gateway/Subnet/Domain are wrong, that would cause the machine to fail with email as well.

[NST]

Everything is correct, I've set up the printer both via DHCP and Manual, and no matter what I select the DNS comes up as Unknown on the status page.

[NST]

Any other ideas??? I would very much like to have this resolved ASAP!!!

[Joe Arseneau]

Reset the whole device:

To reset the printer or to reset system or service defaults:

1. From the General Setup menu, click Resets.

2. To reset a service default, next to Reset Fax Defaults or Reset Scan Defaults, click Power

Off/On Printer.

3. To reset a system default, next to Reset System Defaults or Reset Network Defaults, click

Power Off/On Printer.

4. To restart the printer without resetting any of the default settings, next to Power Off/On the

Printer, click Power Off/On Printer.

5. Click Save Changes.

Beyond that, there is nothing, DNS unknown doesn't even mean anything beyond that the printer isn't registered in the DNS server, which is typical when not part of a Domain. It does not mean it can't make a DNS connection or lookup. I can still scan via hostname.