Our company has 2 Xerox ColorQube 9202 and I am trying to setup the SMart eSolutions feature so that consumables are reordered automatically.
Presently, the SMart eSolutions feature that is built-in to the printers is working so that our meter readings are sent to Xerox each evening. The printers are registered with Xerox under our company name but supplies are not being automatically reordered.
I spoke to Xerox technical support. After the tech put me on hold for 10 minutes and read through the documentation on Xerox’s website, he advised me to install the SMart eSolutions Client on a workstation. He said that this software would communicate with the printers and automatically reorder consumables.
I was lead to believe that these printers can be configured to directly reorder consumables without the need for additional client software. Can anyone tell me if this is correct? If it is, has anyone seen any instructions to configure this feature?
Also, when I am connected to the printers via their web interface, the Smart eSolutions options seem to be striked through (see image). Can anyone tell me the significance of this?
If anyone could provide any information on this issue or point me in the right direction, I would be most grateful.
Thanks in advance,
Are you in Canada?
Although this feature has been on the devices for a while it has only been recently launched in Canada.
What do you see under the "Supplies Assistant" tab? does it give you any status.
Thank you for your post.
I am based in the UK. The 'Supplies Assistant' tab shows the following:
I would check with your local Xerox folks in the UK. I know this feature was not available in Canada until just recently although the machine could be configure for it.
As far as the configuration goes, it all looks good.