I'm having the same problem. I've loaded 2 brand new Xerox toners in it while it was on and it still says load toner. I can't get past this screen, even if I reset it. Is there anyway to reset the toner level? It has error code 091-940 on the screen that says "Load Toner"
My Xerox wide format printer required toner on Friday. I added a full bottle, tirned the machine back on and recieved an error/fault (without a error code number) saying to add toner? Do i add another full bottle? I have never do this before and the printer will not allow me to do anything at this point. Any suggestions?