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TammyL-Xerox
Community Manager
Community Manager

Re: Xerox 6500 not entering Service Mode and ESS Diag mode

Hello Sewainer01. 

Entering service mode requires a service technician, we do not have instructions on how to do that.  Please call into the support department for assistance 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Xerox 6500 not entering Service Mode and ESS Diag mode

Product Name: Phaser 6500
Operating System: Windows 10 x64

I am trying to get into my printer's Service Mode and ESS Diag mode by holding down the up and down arrow keys while turning on the printer. I was able to do this a few years ago but now it will not work. It just boots up as normal. The up and down arrow keys function normally so, it is not a switch problem. Does anyone know if there is another way to get into Service Mode and ESS Diag or if I'm doing something wrong?

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