Xerox 6515 freezing screen on reboot after firmware update

[WorkCentreOwner]

Well this old post just saved my weekend...

After having my printer repaired I was having trouble setting the networking back up, so I decided to upgrade the firmware... I thought I had bricked my printer!
This process worked perfectly.

Thanks very much Patrick!!!

[PatrickD · Accepted solution]

This what I did for being able to get out of the logo screen after a firmware upgrade and getting a freezing screen.

Based on https://forum.support.xerox.com/t5/Printing/Xerox-Versalink-B405-Fault-or-Error-116-313/td-p/214593

1. Download the firmware (.bin) file, refer to support page for the printer.

2. Create a folder named ‘DWLD’ on the USB memory device (FAT formatted).

3. Store the software download file (.bin) in the ‘DWLD’ folder

4. Switch off the machine,  Insert the USB memory device (rear of the printer).

5. Simultaneously press then hold down the Home and Power buttons until the device powers on and SPECIAL BOOT MENU appears,

6. Simultaneously touch the letters A in SPECIAL, B in BOOT and the Home button. Do not hold any of the three locations, just touch/press then release simultaneously

7. At the keypad screen enter code number: 6789#. The SPECIAL BOOT MENU 1/3 screen will display.

8.  Select Download Mode on SPECIAL BOOT MENU 1/3, then touch YES. The UI will display SW update progress. The machine will eventually reboot several times

You can find a video on Youtube for a similar printer that would show you the steps. Search for "Xerox C & B AltBoot"

[CherylO-Xerox]

Hi xanatus

Thank you for using the Support Forum. Please make sure you are following all the steps for upgrading the firmware.  If the steps do not help then please consider contacting your support centre for further assistance.

[xanatus]

Hi , i updated the firmware like the instrudoction on the xerox website.

after complete the update the xerox 6515 reboot but freezing on the xerox logo.

what can i do that the xerox6515 work ?

tommorrow i call the xerox support.

iam from germany sorry for my bad english.