Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎02-04-2021 05:01 PM

Re: Xerox 6515dn - job is in progres.

Hello runcik,

I searched the online knowledgebase and found the steps to reset the device back to factory defaults.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100 

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
runcik
New Member
New Member
‎02-02-2021 04:04 AM

Xerox 6515dn - job is in progres.

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello, we have 6515dn 1 month and now I cannot acces to some menu columns - connections etc. via display on machine.

when I login via web browser as admin, I get to all columns, but cant change anything - the requested operation cannot be processed. possible causes are a job is in progres.

on display I can login as admin too, but cant do factory reset - a lot parts of menu are inaccessible.

I please for advice how to reset or what to do for changing settings again.

 

Thank you

 

Jakub Runcik

 

0 Kudos
Reply