Xerox CWW 5.16.2 - Email & External Servers Error

[bonmonika]

ok

[nbb359 · Accepted solution]

It is fixed...  I did a clean install with a clean database on a second server and as I went through the database tables I noticed that in table dbo.globalSettings there is an entry for gs_smtpPassword and for some reason there was a hashed value in there.

Once that was removed the administration page is working normally and we are able to email reports again.

Now to find out where this password entry came from..

[nbb359]

In case I didn't mention it before... The other Administration -> Networking pages work fine except for this "Email & External Servers" page, which happens to be the default page to come up if you just click on the "Networking" in Administration.

[nbb359]

I've tried it with the following browsers...

- Internet Explorer (both locally on server and remotely and with and without compatability view)

- Firefox

- Chrome

[Joe Arseneau]

Looks more like a browser issue, have you tried Chrome/IE or Safari?

[nbb359]

Hello,

An issue has come up where I am unable to view the Administration -> Networking -> Email @ External Servers page with an error.  the text of the error is as follows:

Xerox CentreWare® Web has experienced an unexpected error. To recover, click the Home button. If this problem persists, please contact Xerox Support.

Detailed Error Message

Technical Information (for support personnel): 

Error Type:
The input data is not a complete block.

Browser Type:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

Page:
/XeroxCentreWareWeb/Administration/Network/toolSettings.aspx

Time:
Tuesday, May 9, 2017, 1:37:04 PM

Details
System.Security.Cryptography.CryptographicException: The input data is not a complete block. at System.Security.Cryptography.CapiSymmetricAlgorithm.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.Read(Byte[] buffer, Int32 offset, Int32 count) at Xerox.Security.Cryptography.CryptoServiceProvider.DecryptBytes(Byte[] sourceBytes) at Xerox.Security.Cryptography.CryptoServiceProvider.DecryptString(String encryptedText) at Xerox.CWW.CWWLib.Crypt.decryptString(String cipher_text) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.16\Common\CWWLib\Mainline\Source\Crypt.cs:line 27 at Xerox.CWW.CWWLib.GlobalSettings.get_gs_smtpPassword() in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.16\Common\CWWLib\Mainline\Source\GlobalSettings.cs:line 790 at Xerox.CWW.emailServer.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

The Run-As account and password for CWW are good and we have not encountered an error with any other CWW menu so far.  If anyone has any ideas it would be appreciated.  Thanks!