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Zenko
New Member
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Xerox CenterWare: The XrxSchedServ & DiscoveryService were terminated due to an unhandled exception

Product Name: CentreWare
Operating System: Windows Server 2016 x64

Here is some logs from windows event viewer. It`s restarts and stops again. Also i tried to do backup DB by this manual: https://www.support.xerox.com/en-us/article/en/x_server_sw_en-O15792 

But when i try to run [Xerox CentreWare Web Configuration Utility] as administrator i get an error,  see screenshot.

As i know, there are no any special configs for DB or remote DB`s, this CentreWare was configed by default Can you help me to solve this issue?

xerox-error.png

Application: XrxSchedServ.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr)
at System.EnterpriseServices.Thunk.Proxy.CoCreateObject(System.Type, Boolean, Boolean ByRef, System.String ByRef)
at System.EnterpriseServices.ServicedComponentProxyAttribute.CreateInstance(System.Type)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(System.RuntimeType, System.Object[], Boolean)
at Xerox.DotNetServiced.ServiceFactory.serviceFactory(Xerox.DotNetServiced.ICWWLog, Int32)
at Xerox.DotNetServiced.CWWLog.logError(System.String, Int32)
at Xerox.Scheduler.SchedulerService.XrxAsyncOnStartThread()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


Application: Xerox.CWW.Discovery.XrxDiscoveryService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr)
at System.EnterpriseServices.Thunk.Proxy.CoCreateObject(System.Type, Boolean, Boolean ByRef, System.String ByRef)
at System.EnterpriseServices.ServicedComponentProxyAttribute.CreateInstance(System.Type)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(System.RuntimeType, System.Object[], Boolean)
at Xerox.CWW.Discovery.XrxWmiNetAPI.XrxEventLog..ctor()
at Xerox.CWW.Discovery.Log.WriteUnmutableMessage(System.String, System.Diagnostics.EventLogEntryType, System.Object, Int32)
at Xerox.CWW.Discovery.Log.Write(System.Text.StringBuilder, System.Diagnostics.EventLogEntryType, System.Object)
at Xerox.CWW.Discovery.CxrxDiscoveryServiceInterface..ctor()
at Xerox.CWW.Discovery.XrxDiscoveryService.XrxAsyncOnStartThread()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


Faulting application name: Xerox.CWW.Discovery.XrxDiscoveryService.exe, version: 4.6.7243.18053, time stamp: 0x5dbaf75b
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3986, time stamp: 0x5f77fd5b
Exception code: 0xe0434352
Fault offset: 0x0000000000034f38
Faulting process id: 0x19bc
Faulting application start time: 0x01d6e8caa414a498
Faulting application path: C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 6ea56be0-7473-41cc-a3a4-4af9216b29e2


Faulting application name: XrxSchedServ.exe, version: 1.0.0.5, time stamp: 0x5720d692
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3986, time stamp: 0x5f77fd5b
Exception code: 0xe0434352
Fault offset: 0x0000000000034f38
Faulting process id: 0x6a4
Faulting application start time: 0x01d6e8cac035b89c
Faulting application path: C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\XrxSchedServ.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: c78193d0-b9ec-431e-a4ac-cfa0b1784c90

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1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Xerox CenterWare: The XrxSchedServ & DiscoveryService were terminated due to an unhandled ex

Hi Zenko, 

Thank you for using the Support Forum. Have you spoken with your network administrator?  The error seems to indicate a block between CentreWare and your SQL Server.  Have them review your firewall and port availability. Please see the online knowledgebase and search on SQL there are several articles available. Please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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