cancel
Showing results for 
Search instead for 
Did you mean: 
JurajM New Member
New Member

Xerox CenterWare has experienced an unexpected error

Product Name: CentreWare Web
Operating System: Windows Server 2012 R2 x64

CWW all of a suddent went to halt. When trying to access Xerox Centreware Web it comes up to an error: "Xerox Centreware Web has experienced an unexpected error. To recover, click the home button. if the problem persists, please contact xerox Support."

In "detailed error message" box, there is no information, meaning that error typ, browser type and such is empty. 

Also, Xerox Scheduler Service happened to be not running, but after a manual attempt to start it we get an error: Error 1067: The process terminated unexpectedly. 

Thank you for your help or advice. 

 

0 Kudos
4 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Xerox CenterWare has experienced an unexpected error

Hello Juraj,

Could there be a problem with the IP address? I recommend contacting Support Department and asking to speak with a Specialist to help troublshooting this one. You can reach them at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Brad_907 New Member
New Member

Re: Xerox CenterWare has experienced an unexpected error

Look for clues in the event viewer. Replicate the error and then look at the application event logs for errors referencing the Xerox services. I've seen this error after fiddling in IIS, when the security software blocks the program, or when the CWW user account expires.

Highlighted
A.Steinke New Member
New Member

Re: Xerox CenterWare has experienced an unexpected error

Got the same problem and found a solution !

The problem is the .net Framework 4.8 update, after this update is installed, the scheduler service want start and the cww webpage is unavailable.

Just uninstall the update, it is listed with Update for Microsoft Windows (KB4486105).

After a reboot the CWW works again !

mortenmichael New Member
New Member

Re: Xerox CenterWare has experienced an unexpected error

I was seeing the same error. I removed October patches and it now works. Security is already asking me how soon I will be able to patch this server.

 

Will Xerox have an update to Centraware available soon?

0 Kudos