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TammyL-Xerox
Community Manager
Community Manager
‎09-01-2023 08:11 AM

Re: Xerox Device Agent takes 100% CPU

Hello SylvieCozic, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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SylvieCozic
New Member
New Member
‎08-30-2023 07:35 AM

Xerox Device Agent takes 100% CPU

Product Name: Other - specify product in post
Operating System: Windows Server 2016

Hello,

We have Xerox Device Agent (version 6.7.51.0) installed on 2 Windows Server 2016 servers and it regularly takes 100% of the CPU. All we can do is rebooting the affected server.

We have several event logs entries when this happens :2023-08-30 13_28_01.png

 

2023-08-30 13_31_00.png

 

2023-08-30 13_31_44.png

Could you help ? especially with this "This value was too high or to low for an Int16" error on "Xerox Dicovery" Log ?

 

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