Thank you for using the Support Forum. Was there a message with the code? I would suggest that you do a search on the online support for your machine on the code and any error message. If this does not help please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!