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Xerox_User1
New Member
New Member

Xerox Extension 7.208.0.0 - Updates Every Day

Product Name: Phaser 3330
Operating System: Windows 10

On 25 Feb Windows 10 updated the following:

Xerox - Software Component - 7.192.8.0

Xerox - Extension - 7.208.0.0

My printer is Phaser 3330. I am not online continuously. Every time I reconnect, Windows Update finds and installs Extension 7.208.0.0. On one occasion it found the same extension multiple times during a single online session and queued them all for install, showing them as: Xerox - Software Component - 7.192.8.0 (3), so it added the bracketed figure. This install is being made every single day and is a nuisance, particularly when during shutdown or boot a message appears telling me a driver update is still pending installation.

Note: the Software Component - 7.192.8.0 installed the same day as the original install of the extension is not displaying this bad behaviour.

Please fix.

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21 Replies
wmcole
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

I have the same issue - Windows Update attempts to install "Xerox - Extension - 7.208.0.0" and every time the result is "Download error - 0x800f020b".  This occurs every day since 02/17/2021. Windows Update then thinks it is broken and begins to run WaasMedicAgent.exe, a Windows Update repair service which eats up 100% of the system drive I/O for about 40 minutes making the system unuseable while it is running.  "Retry" from Windows Update always fails, and I can't fine any way to make it stop trying to install the extension.

Xerox Phaser 6510, latest driver package (XeroxSmartStart_1.5.49.0.exe) is installed and fails to remedy the problem perhaps because I have "Type 3" dirvers installed and Microsloth wants "Type 4"?  The latest driver installation fails to install "Xerox Print and Scan Experience" fully.  When run it presents an "Install Printers" pane which takes you to the download page for the driver installation you've just run.  I attempted to install it from the standalone "XrxSetup_7.192.8.0_x64.msi" but that only runs until the status bar fills up, then says there was an (unspecified) error and rolls back saying the installation "ended prematurely".

I tried the "Type 4" drivers to see if that would solve the problem but those drivers were so lame (apparently dumbed way down for "Windows Store Apps" and cell-phone use) that they just do not work for more complex printing like you would do from Microsoft Office, Adobe Acrobat etc.  So I never found out if this would solve the problem.

I also can't seem to figure out if / how you can have both "Type 3" and "Type 4" drivers installed at the same time or if this will solve the extension / Windows Update problem.

 

 

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CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Hi Xerox User1, 

Thank you for using the Support Forum. Please take a look at this forum post.   Looks like the issue is with Microsoft's last update.  Please review the post and see the things they did to get their products to work.  The same should happen for you.  

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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wmcole
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

It turns out you CAN install both "Type 3" and "Type 4" drivers.  Doing so creates two printers (in my case "Phaser 6510 PS" and "Phaser 6510 PS-2" [that I renamed to "Phaser 6510 PS-2 Type 4"]).  Then the "Xerox Extension 7.208.0.0" installation succeeds.  You then have a largely useless, very limited version of Xerox drivers (Type 4) taking up space on the hard drive, but at least you don't get the failed Windows Update / Xerox Extension everyday and the subsequent penalty of WaasMedicAgent running and SERIOUSLY bogging down you machine after every boot-up.

However, the failure of "Xerox Desktop Experience" to properly install, either during driver installation or separately from the standalone installer, "XrxSetup_DesktopApp_x64.msi" still exists.  Not really a problem unless that is where the additional functionality resides to provide the same level of control over the printer in the "Type 4" driver UI as you get from the Type 3 "Printing Preferences".

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Xerox_User1
New Member
New Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Cheryl,

Thanks. Unfortunately, every time I click on your FORUM POST link, it redirects to this page. Could you please check the link and try again. The problem is continuing and I am eager to get it resolved.
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Spete87
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Anyupdate on this issue? I just came across this post as well after finding a PC with the same problem. I hid the update as a temporary fix but i'm wondering if it was causing other issues as well.

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wmcole
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day


@Spete87 wrote:

Anyupdate on this issue? I just came across this post as well after finding a PC with the same problem. I hid the update as a temporary fix but i'm wondering if it was causing other issues as well.


...and you  would think by now that Xerox would address this as it now appears Xerox printers are no longer really compatible with Windows 10 systems.  But - hey - a company that refuses to allow you to contact support if you don't have a Xerox invoice # for your printer (like me who bought from a retailer / dealer - Staples) even during its warranty period!  What else should we expect other than crickets.

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Alkerion
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Hi !

I've the exact same issue with all the PC of my company on a Versalink C7025, really annoying.

I don't know (and care) who's responsible of this error, but Xerox and MS should have already fixed this error.

I've hidden the update with the MS Show or hide updates troubleshooter to get rid of this error message every time.

https://www.f0il.com/fix-windows-10-windows-update-error-0x800f020b/

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wmcole
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Does hiding the update prevent WaasMedicAgent from running at boot time and slowing the machine to between barely tolerable and unusable for up to an hour?

Either way, thanks for the pointer to the windows utility and instructions on how to  use it.  Hopefully this helps.  If it does you should send a bill to both MS and Xerox for doing their work for them.

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Alkerion
Member
Member

Re: Xerox Extension 7.208.0.0 - Updates Every Day

Hi !

On all my PC the "windows update medic service" is set to Manual, and not starting at boot time, so no issue at all.

 

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