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Emma Samthon
New Member
New Member

Xerox Falsely Boasting Green World Awareness GWA

Operating System: Not Specified

I want to know why Xerox boasts of the Green World Awareness program, yet they place the burden of all of the recycling labor on the customer. For example, in the Box for 4595 drum cartridges, they include a return label for Canadian users, but give instructions for US customers to log on to Xerox/gwa and go through a labor intensive process of printing out return labels one at a time. You are required to fill in all of the return information at each log-in which can account for hours of wasted labor, (given that we have 2500 employees) not to mention excess paper. The Canadian peel and stick label gets wasted because it's unusable and I'm sure that thousands of customers like myself, are tempted to trash the parts, rather than go through this process. Does anyone out there feel the same?

1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Falsely Boasting Green World Awareness GWA

Hi Emma, 

Thank you for using the Support Forum. I would suggest that you utilize the Eco-Box or pallet returns.  The Eco-Boxes come with preprinted labels.  The pallet returns will require printing out  a label and 2 signs.  I will escalate your concerns about the label in the supply item itself.  You can also escalate your concern using the feedback form.  

Thanks,
CherylO-Xerox
Community Manager

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