Xerox MySupport Online account error code

[CathyO-Xerox]

Hello there,

I work with the MySupport Portal, and just looking at that I can tell that is not the MySupport Portal. So this must be a different portal where you order your supplies from. The MySupport portal does not have the ability to order supplies from it. 

The MSS in the URL makes me think this could be a metered supplies portal or Managed Services Portal. Do you have a dedicated phone number to call when you place a service call? I would call that number to ask for help. If you don't, try calling 1-800-822-2200 and follow the Metered Supplies prompts.

[blema]

I've been getting the same error since September, multiple tickets in.

https://www.accounts.xerox.com/mss/system-error.jsf?errCode=326

[johnceena88]

Specifically we tested with an 'HP Universal Printing PCL 6' (Packaged - Type3) and the printer install prompts for Admin credentials and downloads the driver from the server, even when the same driver is already installed locally.

Switched to 'HP Officejet Pro 8100 Class Driver' (Packaged - Type4) and the printer installed using the locally installed driver without prompting the user for credentials.

[CathyO-Xerox]

Hello there,

Can you please provide the web URL and some screen shots so others can better understand your issue?

[XETXNacogdochesTx]

Each time I try to log into my Xerox MuSupport account, I get error code 326. Does anyone have an idea of what this means or how to fix the problem? I've logged multiple tickets with metered supplies, unsuccessfully called technical support, emailed appssupport@xerox.com and called the partner business center but no one has been able to help.