I have Xerox CentreWare Web 5.8.107 installed.
However, I am having difficulty pulling the status of Xerox Phaser 3250's
The Printer Status changes from "Up and Running" to "No answer from device" after a few days. This prevents me from getting error messages from the printer. (Such as low toner, paper jam, etc).
The Queue Status remains "Ready" (As in, online and ready to print)
Printers are responsive to ping.
Printers print normally without issue.
However, the individual WebGUI/Configuration pages do not load on the Phaser 3250's.
A power cycle of the individual printers will "fix" all the issues above for a few days, then they will fall back to "No Answer from device".
Does anyone have any suggestions in terms of fixing this?
Hello - Could you please tell me what firmware version you are running on your Phaser 3250?
Good morning Tim, thanks for your prompt reply.
Firmware Version According to Xerox CentreWare Web
Most are on this:
Xerox Phaser 3250 OS 1.70.02.43 06-28-2012
And I have one printer on:
Xerox Phaser 3250 OS 1.70.02.42 04-05-2011
Both firmware appears to behave similarly - the WebGUI freezes after a while, which also means CentreWare Web cannot pull data from the printers.
RP_User - There is a new firmware posted on Xerox.com that has some SNMP bug fixes and improvements. SNMP is the protocol used by CentreWare Web to query the device. I would suggest trying to upgrade to the latest version of firmware and see if that resolves the issue. Maybe just try it on one machine first as a test.
The firmware version is 1.70.02.48 and it was just release May 1st. You should be able to download the firmware from here.
Let us know how it goes.
Thanks for the suggestion, I updated the firmware a few days ago, and I ran a test:
My test group:
4 - Phaser 3250
--- 2 - OS 1.70.02.43 06-28-2012
--- 2 - OS 1.70.02.48 02-28-2013
Power cycled all 4, then began to time them. This morning they all switched from "Up and Running" to "No answer from device".
Do you happen to have any other solutions I can try?
I apologize for the delay in getting back to you. There definitely seems to be some sort of issue happening but at this point I'm not sure if it is an issue with the device or with the CentreWare Web software. We will need to look at a few things.
Please contact us for additional support on this issue.
Thanks for pointing me towards support.
I am currently troubleshooting with them, however; could you still assist me with this? I believe the core issue is in the devices. Even without CentreWare Web, the devices WebGUI stops working after a few days. The printers print fine, responds to pings, but the WebGUI's are inaccessible.
Any other things I can do to remedy this situation?
I sent you a message. Please take a look at it when you have a moment.