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CathyO-Xerox
Community Manager
Community Manager
‎07-19-2023 07:26 AM

Re: Xerox Print and Scan Experience wont install the printer event if Smart Install is done

Hello 8ternity,

For this issue I would recommend you contact Support and ask to speak with a 2nd Level Analyst for more help: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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8ternity
Valued Member
Valued Member
‎07-16-2023 06:17 PM

Xerox Print and Scan Experience wont install the printer event if Smart Install is done

Product Name: WorkCentre 6515
Operating System: Windows 11

I've been experiencing in Windows 10 many issue with Smart Installer version 1.9.12.

When we finish install the Driver with Version 4 for Xerox Print and Scan Experience, when the installation is done, we download the App From Microsoft Store. Once downloaded and installed, the application not detect the printer.

Proof of Smart Start Installer is using V4Proof of Smart Start Installer is using V4
When we click on 'Add Printer' its say that it need to download "Smart Start" but it's already installed.

 

When add printer is selected, XPSE ask for download the Smart Start Installer, which is already done.When add printer is selected, XPSE ask for download the Smart Start Installer, which is already done.I experience the samething with a Xerox VersaLink C405.

Xerox print and Scan experience is making this issue since the update of Smart Start 1.8 is deprecated.

Any solution please?

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