Xerox SmartStart 1.7.71.0 won't open

[rafaelourique]

Good afternoon ,

This solution works with the PCL6 Print Driver for Administrators.

Add fixed IP manually.

However, it is a workaround that partially works.

I've already tried to call the xerox here in Brazil and open a ticket, the bureaucracy prevents this.

Xerox shouldn't even know about this error, it's been over 15 days.

[kt4]

Update: it took over 1/2 hour but I finally got transferred to the Software department.  I have a trouble ticket in and am now waiting for a call from their specialist.  I'll post here with the result.

Wish me luck!

[kt4]

I just called that phone number & got a guy who's refusing to send me to software escalation without a service contract with Xerox.  I keep telling him this is a software issue, not a printer issue.  I gave him the machine's serial number, verified that the info in his system is NOT us, and he said I have to call a different dept related to that contract.  What kind of idiots do you have answering your phones.  I'm on the verge of telling our company owner to send this Xerox back and get a non-Xerox machine.  All because this PROGRAM won't install on 50% of the computers in this office.

Can you tell I'm getting really angry with Xerox.

[TammyL-Xerox]

Hello, 

Sounds like you have tried everything already, so it would be a software escalation: 1-800-821-2797.

[kt4]

i tried setting up another local account and it did not solve my problem.

[Sikia80]

I have the same problem. Our computers are connected to Microsoft Intune. Some of the computers already have a local admin account, but.when I try to install the smart installer the problem is the same as you describe, nothing happens. The solution for me was to set up another local admin account, log in to that and run the smart installer file. I did it on several computers (45) without problem. It sure takes some time and I hope the problem can be solved in another way.

[Arnold]

Try adding the drivers manually. Go to the page with the drivers for your printers. There should be on option to download the PCL and PS drivers without the Smart Start. When downloaded, they will appear as a zipped folder. Go to the folder and extract/unzip the folder. 

Now go the Control Panel and select Add a printer. Select the option ' The Printer I want isn't listed' and add the the printer manually. Make sure the option that says to Query and automatically add driver is not checked. A pop window should appear with the drivers already installed. Theres an option that says "Have Disk" . In the drop down menu, look for the where your driver is located. You are looking for a file that has the .inf extension. 

[kt4]

You were clear to me.  I'm having the exact same issue.  I've installed it without issues on several computers but there's 2 computers that it won't install on.  Like you, I run the SmartStart installer, get the popup asking to allow the app to make changes on the device, click "yes", the popup goes away and nothing happens.  I tried the suggestion of making another user account and it behaves the same way.

I tried running the older 1.6.28.0 installer and it makes me get the new one.  I did notice that the older installer file size is nearly 28mb while the new installer is under 7mb.

I really need to get this new printer installed on everybody's computer right away.

[daesinc]

I wasn't very clear in my posting. I'm already using a local administrator account when executing Xerox SmartStart 1.7.71.0 and it just disappears after starting up. Do you think trying a new different local administrator account would help? Thanks.

[Merekaba]

Daesinc, 

 Either create a new local account and add them to the administrators using computer management or Powershell. Make sure to launch the user as .\username to run it as local. 

Script

function Create-NewLocalAdmin {
[CmdletBinding()]
param (
[string] $NewLocalAdmin,
[securestring] $Password
)
begin {
}
process {
New-LocalUser "$NewLocalAdmin" -Password $Password -FullName "$NewLocalAdmin" -Description "Temporary local admin"
Write-Verbose "$NewLocalAdmin local user crated"
Add-LocalGroupMember -Group "Administrators" -Member "$NewLocalAdmin"
Write-Verbose "$NewLocalAdmin added to the local administrator group"
}
end {
}
}
$NewLocalAdmin = "Changeme"
$Password = "Changeme" | ConvertTo-SecureString -AsPlainText -Force
Create-NewLocalAdmin -NewLocalAdmin $NewLocalAdmin -Password $Password -Verbose
Set-LocalUser -Name "Changeme" -PasswordNeverExpires