Facing error as "offsetting is unavailable please check for obstruction in output tray" but there is no obstructions in the machine at all. after this message is displayed the machine wont take any print command or copy the page. Although scanning is available in the machine and it will scan the documents. Please let me know about the possible causes. after we restart the machine it is available again.
Thank you for using the Support Forum. Please take a look at these solutions for issues with output. Though you did not mention a fault code these solutions still may help in your situation. If these do not help please consider contacting your support centre for further assistance.
Thank you for using the Support Forum. Please take a look at the solutions for the error code 012-530. If the solutions do not help please consider contacting your support centre for further assistance.
thanks for the prompt response. Please note that once we restart the machine it shows as ready on all the pc on network and will print all the pending jobs. After say 5 mins it goes offline in all the pc's and printing is not available.
while the printer shows offline in the pc copying and scanning features are available. If we ping the ip address from any pc it gives reply and even CWIS is accessible via browser.
Please check the port dettings and make sure you have LPR selected. See these steps:
lp(must be lower case) in the Queue Name field.
If it continues to happen then perform a software reset.