Xerox WC 7830i MFP device with EIP application Hard panel keys not working.

[Began]

Hi,

We have Xerox WC 7830i MFP device and the system details as below:

System details:
Machine Model: Xerox WorkCentre 7830 v1 Multifunction System
System Software Version:073.010.075.34540

Browser/Widget Versions
First Generation Browser: 2.1.19.12.010.3.0.00 
Widget Version: v1.3.17 c8 20140613 

Second Generation Browser: X2G_4.8.4_534.34_010_01.01.00 
Widget Version: v1.3.17 c8 20140613 

We have EIP application registered with this device.  We are facing 2 issues.

Issue 1:

When the EIP application is opened, the device panel hard buttons (Home, machine status, etc..) are not working.

Issue 2: 

Javascript alert message is getting dispalyed from the EIP application. 

The issue is that the browser get closed automatically after closing alert message box (This happens for 2nd time alert message box display). 

We posted the issue in EIP forum and they recommend to update the Firmware to latest, but we already have the latest one.  

Any help will be much appriciated.

Thanks & regards,

Began.

[Joe053204-hcl]

You are not even close to the latest firmware, the latest is 073.010.237.28600

[Began]

Hi Joe,

Thanks for the latest firmware related information.

But as per the xerox site (http://www.support.xerox.com/support/workcentre-7800i-series/downloads/enus.html?operatingSystem=win...) 073.010.075.34540 is said to be latest. Any have thanks for the details.  I will upgrade and let you know the result

Thanks & regards,

Began.

[Joe053204-hcl]

34540 is the latest general Release, it is simply what is delivered with the printer.

Latest release is almost always a SPAR release. And there are 12 SPAR releases newer than what you are running