Xerox WideFormat Coupon Exchange Form

[Basma]

The problem we can't use scan only we have alemet of using copy and print with 100m

[over]

this is a very bad position of Xerox company.
he has the maybe right not to sell, for example, parts for old models of devices. but it prohibits using the paid options of the device. This technique is very specific.
Maybe do you have a device with an HFT controller (AccXES)? We use the Synergix scanner with this controller, and now we cannot scan without activating coupons...

[Basma]

Hi Over

Unfortunately, Xerox did not provide the necessary support to solve this problem
The only solution is to take a copy of the hard disk before the operating system is damaged and keep it. This is an additional cost and is not guaranteed, because the original disk may have a problem.
In the event that the control unit is damaged, there is no solution to this problem other than repairing the link by Xerox or firmware to enable features without forced to download file from unworked link

[over]

Hello Basma!

Same question. did you manage to solve the problem? the hard drive is broken. I installed the system and ran into a problem. Can't use Xerox equipment. I need to register coupons.
Please write, maybe you succeeded? telegram : @five008

[Basma]

I don't need new key . The software instructions forced me to download file from the link to provide that I use its features not using the same features to another one l have more than 10 wide format model (6204;6279&6604) I have ID coupons deferent for each controller all of them work good as hardwares if controller need to reinstall software I should install it's file xerox support should update the controller ;print and scanner firmware to enable features without forced to download file from unworked link or fix the link

[CathyO-Xerox]

Hello Basma,

I did some digging and recieved some information on this. I was told that Wide format has been decommissioned as the products are all End of life and end of service.

The site was taken down as of March 1^st. Therefore, unfotunately, no new keys can be created.

[Basma]

I dowenload Software & try attempting to submit a request for a repaired or replacement Feature Key File for my Xerox product I go to the Coupon Repair Form, link http://www.xeroxlicensing.xerox.com/coupon it dosen't Work

Service Unavailable
HTTP Error 503. The service is unavailable.

I have The coupons and old file but it didn't work because kik exchange every restarted of the controller
How can I solve this Prblem ?