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Joe Arseneau
Valued Advisor
Valued Advisor
‎03-14-2016 02:30 PM

Re: Xerox WorkCentre 6605 - AMR problem with os 201503160652

Did this happen immediately after updating the firmware or immediately after the time change?

 

There are at this time no reported outages.

Have there been any LAN changes at the location? Possibly a router?

 

AMR uses SNMP.

You need to ensure that ports 161,162 and 443 are open between the IP of the printer and https://dcs.support.xerox.com

 

 

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Joe Arseneau
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kaika313
Occasional Contributor
Occasional Contributor
‎03-14-2016 10:42 AM

Xerox WorkCentre 6605 - AMR problem with os 201503160652

Product Name: Other - specify product in post

Hello,

 

we're encoutering problems with the latest os of WorkCentre 6605, version 201503160652.

On recenlty installed machines we cannot make Automatic Meter Reding work because when we try to enable it and click on test configuration now, machine says "please try again".

 

This is what we've tried to do:

  • check Date & Time
  • check DNS
  • check firmware updates (201503160652 is latest)

Is there something else we can do? Is this a common and known issue of this firmware?

 

Thank you

 

Karina

 

 

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