Xerox WorkCentre 6605 - AMR problem with os 201503160652

[kaika313]

I contacted Xerox, they told me that there is a known issue that they're trying to solve....

Hope they will fix this problem soon as we have only Mac and cannot install XDA Lite...!

Karina

[kaika313]

Just for info, even with a fourth 6605 with firmware 201305012030 located in another office we have same problem.

I will try to do a WireShark trace with one of theme but it seems that there is a general problem between edge server and 6605...!

Are there any similar cases?

Thank you

Karina

[Joe Arseneau]

How to run a wireshark trace then replace one of the IP's with the edge server address as listed in my first post.

[kaika313]

Sorry... I replied too quickly... How can i do a wireshark trace between the printer and the server?

thank you

[kaika313]

Ok, i will do a wireshark trace and send it to you as soon as possible.

Thank you

Karina

[Joe Arseneau]

Do a wireshark trace between the printer and the server, then PM me a location to retireve it and I will examine what is happening on the LAN to break it.

Or call Xerox.

[kaika313]

No way... It always gives same error...Even with all SNMP active

[kaika313]

Ok, I will check Http because time is already set as computers time which is synchronized with Internet.

But it seems that it even doesn't try to test communication as it immediately says "please try again"  as soon as I click on test configuration...

Thank you

Karina

[Joe Arseneau]

Assuming HTTPs was enabled, check the time again, if it is off by 3 minutes or more it will fail the Test Communication in CWIS.

[kaika313]

Printers are new, they arrived with this firmware version and we set up theme as usual giving them a static IP address, valid DNS, correct Date and Time. They are in different offices with different routers. With older firmwares we didn't need to check these ports and the 6605 could communicate immediately. I will check SNMP but I think it's already active in both printers!

Karina