Xerox forum account locked

[CathyO-Xerox]

Hello there,

I am sending you an email to your Gmail Account for a password reset. It is only good for 72 hours so be sure to go do it right away.

[newalljc]

Hey Cathy!

Thank you for your prompt and helpful reply! 

My email for my main account was hdroid18 at gmail dot com.

Yes, this is just for these Xerox forums here, not for managing any customer or business account, although I know the login is unified for all of that now along with the forum logon info.

[CathyO-Xerox]

Hello newalljc,

What is the email address you had your other account on? I can try and see if I can get that reset. Also, to confirm, this is for the Forums logon?

[newalljc]

Hi all,

I am posting this from an alternative Xerox account I created. My main account was locked due to inactivity, and I would like to know if there is any way I can unlock it. My calls to Xerox support have been unsuccessful. I did attempt to reset my password, but the password link never came to my inbox. I have also checked my spam and trash folders. When I attempt to put my current account credentials in, I get the error that the information is incorrect.

Does anyone know of a number I can call to get this issue resolved? I would really like to use my account that is linked to my old email, instead of having to start from scratch using this account. Any help would be greatly appreciated!