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maud25150
New Member
New Member

admin password lost - what to do ?

Product Name: WorkCentre 6515
Operating System: Not Specified

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

I cannot reset to factory settings either. I managed to get someone on the phone from Xerox who told me my warranty is out and an engineer will need to come to sort this out and that I will need to pay for this??

First time I bought a Xerox and I am appealed that I need to pay someone because I cannot log into the interface to get the computer back on the WiFi?

Has anyone got the same issue and coud advise? I believe resetting a printer or password should be a lot easier than having someone to come over. Never happened with other printers I had before (Canon and Brother).

Thank you for your input.

Maud

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6 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: admin password lost - what to do ?

Hello maud25150,

I would recommend make sure you are using the device serial number and that it is entered Case Sensitive.

If that doesn't work, I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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Re: admin password lost - what to do ?


@maud25150 wrote:

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

Thank you for your input.

Maud  epayitonline


See this may be help you out https://www.support.xerox.com/en-us/article/en/2119217.html

Re: admin password lost - what to do ?


@Deondre435 wrote:

@maud25150 wrote:

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

Thank you for your input.

Maud  imessageapp


See this may be help you out https://www.support.xerox.com/en-us/article/en/2119217.html


You can also check this article before go for it https://www.support.xerox.com/en-us/article/en/2118019.html

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Re: admin password lost - what to do ?

Yes, I am having same issue and unfortunately I am in UK instead of US. Now what I should do to reset my admin password so that I can make change to the wif network? Pls. help and advise.

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nisso8090
New Member
New Member

Re: admin password lost - what to do ?

One of the annoying things happened to me !!!!
You tried to restore but in the end I had no choice just in front of the XEROX service the problem was solved.

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SignGuy
New Member
New Member

Re: admin password lost - what to do ?

Same issue here too..!! It should not be this hard to get a printer working on the WiFi. Router problem so needed replacing and now I cannot enter admin section. Admin password has never been changed…. 1111 doesn’t work, serial number doesn’t work (no issues with case sensitivity either because it’s all numbers). Wasted so much time today trying to sort this out. Next option is to throw it away and buy a proper printer..!!!!