admin password lost - what to do ?

[drsgbaker]

yep me too - password was the serial number but now can't log in as admin. Have trawled internet for answer and cannot find one. Great printer - rubbish customer support.

[SignGuy]

Same issue here too..!! It should not be this hard to get a printer working on the WiFi. Router problem so needed replacing and now I cannot enter admin section. Admin password has never been changed…. 1111 doesn’t work, serial number doesn’t work (no issues with case sensitivity either because it’s all numbers). Wasted so much time today trying to sort this out. Next option is to throw it away and buy a proper printer..!!!!

[nisso8090]

One of the annoying things happened to me !!!!
You tried to restore but in the end I had no choice just in front of the XEROX service the problem was solved.

[chaihung618]

Yes, I am having same issue and unfortunately I am in UK instead of US. Now what I should do to reset my admin password so that I can make change to the wif network? Pls. help and advise.

[Mathew798]

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@Deondre435 wrote:

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@maud25150 wrote:

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

Thank you for your input.

Maud  imessageapp

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See this may be help you out https://www.support.xerox.com/en-us/article/en/2119217.html

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You can also check this article before go for it https://www.support.xerox.com/en-us/article/en/2118019.html

[Deondre435]

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@maud25150 wrote:

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

Thank you for your input.

Maud  epayitonline

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See this may be help you out https://www.support.xerox.com/en-us/article/en/2119217.html

[CathyO-Xerox]

Hello maud25150,

I would recommend make sure you are using the device serial number and that it is entered Case Sensitive.

If that doesn't work, I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

[maud25150]

Hi

I bought a Xerox WorkCentre 6515 about a year ago for my mum on Amazon. Yesterday I changed my wifi and now need to reconnect the printer to my new WiFi.

I am unable to change my WiFi settings without logging onto the admin interface and the default password (1111) doesn't work, neither the serial number.

I cannot reset to factory settings either. I managed to get someone on the phone from Xerox who told me my warranty is out and an engineer will need to come to sort this out and that I will need to pay for this??

First time I bought a Xerox and I am appealed that I need to pay someone because I cannot log into the interface to get the computer back on the WiFi?

Has anyone got the same issue and coud advise? I believe resetting a printer or password should be a lot easier than having someone to come over. Never happened with other printers I had before (Canon and Brother).

Thank you for your input.

Maud